All operations in the AlfaBit exchange office are carried out automatically under the control of operators.

1. Select the exchange direction in the “Give” column and the “Receive” column
2. Fill in all the details and click on the button "Go to the exchange"
3. Check the correctness of your details and click on the "Proceed to payment" button. In your payment system, check the correctness of the AlfaBit service wallet and the comment on the transfer. You need to make a payment within 17 minutes. Also, a message about the status of the application will be sent to the contact email. If for some reason you did not manage to make a payment within the specified period of time, then write to the operator to solve the problem.
4. After a successful exchange operation, please give your opinion about the AlfaBit service.

Electronic currency exchanges are instant. Cryptocurrency transfer time depends on the speed of network confirmations, usually takes 5-30 minutes after sending. If the blockchain network is busy, this time may increase. In cases where the transaction has already been uploaded to the network, our service cannot affect the speed of sending funds.

Usually applications in the direction of Cashin take from 30 minutes to 4 hours. In rare cases, up to 8 hours. Applications that were created after 20:00 are processed the next day.

An order may be rejected in the following cases:

1. You have not made a payment within 16 minutes 40 seconds from the moment of registration of the order;
2. You transferred the wrong amount and the system does not recognize your payment;
3. You transferred an amount of Bitcoin less than the minimum recommended commission according to the order. Orders with Bitcoin, paid for an amount less than the minimum recommended commission of the system, are not subject to execution and return;
4. You have specified incorrect details, according to which the system cannot make a payment;
5. You entered an invalid email address.