Frequently asked questions - Exchange

All operations in the AlfaBit exchange office are carried out automatically under the control of operators.

1. Select the exchange direction in the “Give” column and the “Receive” column
2. Fill in all the details and click on the button "Go to the exchange"
3. Check the correctness of your details and click on the "Proceed to payment" button. In your payment system, check the correctness of the AlfaBit service wallet and the comment on the transfer. You need to make a payment within 17 minutes. Also, a message about the status of the application will be sent to the contact email. If for some reason you did not manage to make a payment within the specified period of time, then write to the operator to solve the problem.
4. After a successful exchange operation, please give your opinion about the AlfaBit service.

Electronic currency exchanges are instant. Cryptocurrency transfer time depends on the speed of network confirmations, usually takes 5-30 minutes after sending. If the blockchain network is busy, this time may increase. In cases where the transaction has already been uploaded to the network, our service cannot affect the speed of sending funds.

An order may be rejected in the following cases:

1. You have not made a payment within 16 minutes 40 seconds from the moment of registration of the order;
2. You transferred the wrong amount and the system does not recognize your payment;
3. You transferred an amount of Bitcoin less than the minimum recommended commission according to the order. Orders with Bitcoin, paid for an amount less than the minimum recommended commission of the system, are not subject to execution and return;
4. You have specified incorrect details, according to which the system cannot make a payment;
5. You entered an invalid email address.

According to the user agreement of our service p.9.4.1: "To change the beneficiary's details, the User submits an application to change the details in an email sent to support_exchange@alfabit.org. The letter must be sent from the email address specified when creating the order in which the User wishes to change the details. The letter should specify the number of the order, the old requisites from the order and the new requisites for receiving funds".

To verify a virtual card, you need to open virtual card in your banking application on your phone, so that you can see the card number in full (other data can be hidden), take a picture of your phone in front of the site with your order open and attach this photo to your order through a special form on the website. To verify a physical card you should take a photo of your card; your card number should be seen against the background of the screen with your open order on the site of our service. Then you need to attach this photo via a special form in the web application window. If you have any questions you can ask them at any time in the chat of technical support.

If you have already paid, you cannot cancel the exchange request. You can create a new request for the reverse exchange operation, but in this case all commissions are paid by the client.

The order may have the status "Pending" in these cases:

• Your coins are waiting to receive the required number of network confirmations. The speed of confirmation depends on the commission issued by you or the resource from where you made the transfer. Once the required number of confirmations for your transaction has been received, the status of your request will change and the request will be paid in full;
• You did not pay within the time frame from the moment the order was submitted;
• You transferred the wrong amount and the system didn't recognize your payment;
• You transferred an amount in the Bitcoin network, indicating an amount less than the minimum recommended fee;
• Orders in Bitcoin, paid for an amount less than the minimum recommended commission of the system, will not be refunded;
• You have indicated incorrect transfer details, for which the system can not make a payment. In this case it will be necessary to change the details.

For prompt resolution of any problems, please contact the technical support chat at https://alfabit.org/en/ecosystem/contacts.

No, registration in our service is not obligatory, but after passing the registration you will be able to monitor the history of completed transactions and participate in affiliate program.

Funds from you received after the expiration of the timer for payment. The rate in the order remains fixed if the payment was made by you during the time given for the payment of the order. If the 1st confirmation came after the timer for payment has expired, the service has the right to recalculate such a request.

For the safety of our customers, we do not duplicate details in the chat, they can be found in the mail from which you created the order. The letter can get into your Spam or Junk Mail folder.

We work 24/7. All operations are carried out automatically or semi-automatically, you can exchange money at any time convenient for you.

AlfaBit Exchange offers automatic exchange of electronic currencies, cryptocurrency funds and fiat money.

In this case it is better to immediately contact the technical support chat. Sometimes we send funds by means of a smart contract. Some wallets may not credit funds for such transactions immediately. To resolve the problem you need to give hash of the transaction in support of your wallet and ask to credit the money to your wallet.

A smart contract is a computer program that can automatically execute a contract if certain conditions are met. It is called a smart contract because it can execute itself rather than relying on a third party to enforce the terms of the contract. Smart contracts are often used in blockchain technology, which is a decentralized system for storing and managing data. In blockchain, smart contracts are stored in a public ledger, which means they can be accessed and verified by anyone.

• Select an exchange pair;
• In the "Give" column, specify the amount you want to exchange;
• Carefully read the terms of exchange;
• Fill in all details and click "Go to exchange" button;
• Check that your details are correct and click on the "Go to exchange" button. In your payment system, check the correctness of your wallet address;
• If you are making an exchange for the first time, you will need to verify your card;
• After successful verification, wait for the payment details for your order. If the requisites for payment gave you a comment on the transfer, it must be specified. Make payment within 20 minutes;
• To exchange, attach a payment receipt to your application;
• A message about the status of the request will come to your contact email;
• If for some reason you didn't manage to make the payment in the given period of time, then write to the technical support chat to solve the problem.

• Select the pair of currencies of the exchange in the column;
• In the column "Give" specify the amount you want to exchange;
• Read the terms of the exchange carefully;
• Fill in all the details and click on "Go to exchange";
• If you have any problems with the payment, write to the technical support chat to solve the problem;
• You will also receive a message on the status of the request to your contact email.

The exchanges of electronic currencies are instant. Time of cryptocurrencies transfer depends on network confirmations, usually takes 5-30 minutes after sending.